1. Data controller
Gentlemen’s Affair ApS
CVR no.: 28856504
Oehlenschlægersgade 52
1663 København V
Danmark
E-mail: lise@gentlemensaffair.com
Phone: +45 2637 3235
Gentlemen’s Affair ApS is the data controller for the processing of the personal data we receive about you in connection with your purchase, your use of our webshop, and your contact with us.
2. What data we process
We may process the following general personal data about you:
- name
- address
- e-mail address
- phone number
- delivery details
- order details
- payment details to the extent necessary to complete the purchase
- IP address and information about your use of the webshop
- information you send to us in connection with inquiries, returns, complaints, or customer service
- information you provide when signing up for the newsletter
As a general rule, we do not process sensitive personal data about you.
3. Purposes of the processing
We process your personal data for the following purposes:
- to complete and deliver your order
- to handle payment
- To provide customer service and answer inquiries
- to manage returns, complaints, and refunds
- to create and manage a customer account, if you choose to create one
- to send you newsletters, if you have given your consent
- to improve our website, security, and operations
- to comply with applicable legislation, including bookkeeping and accounting rules
4. Legal basis for processing
We process your personal data on one or more of the following legal bases:
- Performance of a contract, when the processing is necessary to complete your purchase, deliver your goods, and handle your order
- Legal obligation, when we store information to comply with applicable legislation, including bookkeeping rules
- Legitimate interest, when we process information to improve our customer service, prevent misuse, and ensure the operation of the webshop
- Consent, when you sign up for our newsletter or accept certain cookies where consent is required
5. Who we share your information with
We only disclose or entrust your information to relevant recipients when necessary for the operation of the webshop. This may include, for example:
- payment providers
- shipping and logistics partners
- hosting and IT providers
- newsletter provider
- auditor, bookkeeper, or other advisors, when necessary
- public authorities, if we are legally obligated to do so
We do not disclose your information to anyone other than the above without a relevant legal basis for processing.
6. Storage of information
We store your personal data for as long as necessary for the purposes for which it was collected.
Information regarding purchases and accounting records is generally stored for 5 years from the end of the financial year to which the records relate, in accordance with bookkeeping rules.
Information regarding customer service, returns, and complaints is stored for as long as necessary to handle the case and document the process.
If you have signed up for our newsletter, we store your information until you withdraw your consent or unsubscribe from the newsletter.
If you have created a customer account, we store your account details for as long as the account is active or until you ask us to delete it, unless we are obligated to store certain information longer.
7. Cookies
We use cookies on our website to make the webshop function, improve the user experience, and analyze traffic where relevant.
Some cookies are necessary for the webshop to function correctly, for example, in connection with login, cart, and checkout. Other cookies are only used if you give your consent.
You can change or withdraw your consent to cookies at any time via our cookie settings.
8. Newsletter
If you sign up for our newsletter, we process your name and e-mail address for the purpose of sending you news, inspiration, campaigns, and relevant offers.
The processing is based on your consent, and you can withdraw your consent at any time by unsubscribing via the link in the newsletter.
