How to return an order
If you wish to return an order, you must notify us first. Contacting us by e-mail is perfectly fine.
Once you have notified us of your wish to return, you have 14 days to send the item or items back.
You must pay for the return shipping yourself, unless the item is damaged or defective.
Important
Please do not refuse receipt of the package without contacting us first.
You are responsible for the item until we receive it back. This means that you are liable if the item is damaged during return transit.
If you return your entire order, and the order was delivered within Denmark, the original shipping cost will be refunded. For orders outside Denmark, the original shipping cost is not refunded.
Partial return
If you have purchased multiple items, you can return one or more of them.
Return address
TMC Logistik ApS
Att.: Gentlemen’s Affair
Vintapperbuen 29
4070 Kirke Hyllinge
Danmark
We only accept packages sent directly to this address.
Please enclose a note in the return package with the following information:
- Order number
- Reason for return
- Whether you want an exchange, e.g., a different size, or a refund
Complaints / warranty (24 months)
When you shop as a consumer, the rules of the Danish Sale of Goods Act apply. This means you have a 24-month right of complaint for faults and defects.
If your complaint is justified, depending on the situation, you may be entitled to:
- Repair
- Exchange
- Refund
- Price reduction
You must file a complaint within a reasonable time after discovering the defect. If you complain within two months, the complaint will always be considered timely.
If the complaint is justified, we will refund your reasonable shipping costs. Always return the item in secure packaging and keep the receipt or other documentation for the shipment.
Return address for complaints
TMC Logistik ApS
Att.: Gentlemen’s Affair
Vintapperbuen 29
4070 Kirke Hyllinge
Danmark
